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Dental clinic reduces no-shows by 40% with smart reminder system
40%Reduction in No-Shows
The Context
A multi-location dental practice was losing $15K+ monthly due to no-shows and last-minute cancellations. Their existing reminder system was basic and patients often forgot appointments.
The Problems
✕
No-show rate of 25% costing $15K+ monthly✕
Basic email reminders weren't effective✕
No system to fill cancelled slots✕
Staff spending hours on phone confirmationsSystems We Built
Multi-channel reminder system (SMS, email, voice)
Smart timing optimization based on appointment type
One-click reschedule links
Waitlist automation for cancelled slots
No-show follow-up recovery flow
The Results
No-show rate dropped from 25% to 15%
Recovered $8K monthly in previously lost appointments
Staff saved 10+ hours weekly on confirmations
Patient satisfaction scores increased 20%
Tech Stack Used
Dentrix IntegrationTwilioMake.comCustom Dashboard
"The ROI was immediate. We recovered the cost of the system in the first week just from reduced no-shows."
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